What We Walk
Every visit, written down.
You should know exactly what happens when we’re in your home. Here’s the 33-point checklist we follow on every Haven Free℠ away-care visit, in the order we walk the house, and the report you get afterward.
The Visit Checklist
The 33 points we cover on every visit
Your Home Manager adds anything particular to your house (a wine room, a boat lift, a generator, a guest house) when we set up your home record.
What home watch is. The National Home Watch Association defines it this way: “Home Watch is a visual inspection of a home or property, looking for obvious issues.” That is what the walk below is: a trained set of eyes on the house, in a set order, written down. It is not a home inspection under Florida law, and your report is not an opinion on the condition of the house. When something needs a professional view, we bring in a licensed inspector or trade.
Arriving and outside
- Arrival logged with a timestamped photograph
- Doors, windows, screens and the lanai, walked from outside
- Roof line, gutters and soffits, viewed from the ground
- Any sign of pests, wildlife, standing water or new damage
- Landscape and irrigation running as scheduled
- Pool water level, equipment running and the screen enclosure
- Exterior lights, and mail, packages or flyers taken in
Water, inside
- Every tap run, hot and cold
- Every toilet flushed and watched to refill and stop
- Under every sink and around the dishwasher, washer, ice maker and water heater
- Ceilings, walls and floors for any stain or swelling
- Water softener or filtration system running, if you have one
Air and humidity
- A humidity and temperature reading with a handheld meter, on every visit
- Thermostat holding the temperature and humidity we agreed
- Air handler running, and the condensate line draining
- Any musty smell or visible mold, room by room
- Dehumidifier running and emptied, if you have one
Power and systems
- Electrical panel, with no tripped breakers
- Appliance and clock displays, which show whether the power went out
- Refrigerator and freezer temperatures
- Garage door and openers
- Smoke and carbon monoxide detector indicator lights
- Your own sensors and smart devices reporting normally
Openings and access
- Every exterior door opened, closed and locked
- Windows and sliders latched
- Shutters as your plan specifies
- Alarm panel showing normal, if you have one (we receive alerts but don’t run an alarm service)
- Every key used recorded in the access register
Your report
- Photographs of the house and of anything we noticed
- The humidity reading and a short written summary
- A recommended next step for anything that needs attention
- Posted to your member portal the same day
- A call or message right away if something cannot wait
Our visits are observations, not home inspections. When something needs a professional view, we bring in a licensed inspector or trade.
The Report
Your report arrives the same day
Every visit ends with a report in your member portal: the time we arrived and left, the humidity reading, photographs of the house, and a plain summary, with a recommended next step for anything that needs it. When everything is as it should be, the report says so.
Season after season, your reports become the written history of your home, and it’s yours to take with you if you ever leave.
How We Earn Your Trust
What you can check before you hand us a key
You should know who’s coming into your home and what stands behind them.
Insured
Haven Free carries general liability insurance. Ask, and we’ll send a certificate of insurance before you sign, naming you as certificate holder if you like.
Background-checked
Everyone who enters a member’s home has passed a criminal background check.
Written down, every time
You get a report with timestamped photos after every visit, the same day, including the visits where everything is fine.
No fees from trades
We accept no referral fees or commissions from the contractors we coordinate. We’re paid only by our members, so we work only for you.
Keys under written procedure
Every key and code is logged in a written access register, signed for, and returned to you with a signed receipt.
Discreet by habit
We never share our members’ names, addresses or travel dates, and we never use your home in our marketing without your written permission.
Let’s Start a Conversation
Tell us about your house.
Call (941) 800-1517 or send us a note. We’ll set a time to walk through the house with you and talk about what it needs.